Project Summary:

Walmart's Supplier One is an integrated platform designed to streamline various processes for suppliers working with Walmart in the U.S. market. It consolidates multiple tools and applications, such as Item 360 and NOVA, into a single, user-friendly interface, enhancing efficiency and reducing the need to navigate multiple systems. the key feature includes Order management, item and inventory, payments and charges, performance metrics, and brand registration.

Background:

Walmart created Supplier One to improve how suppliers manage their business with Walmart. Instead of using separate systems for product setup, order tracking, and performance reporting, Supplier One combines everything into one simplified platform. It helps suppliers save time, stay organized, and work more efficiently across key functions.

Target Users:

The primary users of Walmart’s Supplier One are Walmart suppliers and their internal teams, including:

• Account Managers – who oversee the relationship with Walmart and need access to performance data and order status.

• Inventory and Supply Chain Teams – who manage product availability, shipments, and order fulfillment.

• Finance Teams – who track payments, deductions, and chargebacks.

• Content Managers – who handle product listings, descriptions, and brand registration.

• Executives or Business Owners – who need high-level insights into supplier performance and opportunities with Walmart.

Problem Statement:

A small group of DSV suppliers (e.g., TVs and jewelry) still rely on the legacy Supplier Center to manage return and dispute processes.

• These processes are the last remaining functions in Supplier Center, while all other workflows have already been migrated to Supplier One.

• Maintaining two separate systems causes operational inefficiencies, increased support costs, and a fragmented user experience.

• Fully transitioning return and dispute workflows to Supplier One would eliminate the need for Supplier Center, streamlining support and maintenance.

• This move is expected to save Walmart millions of dollars in long-term platform maintenance and improve overall supplier satisfaction.

• The new workflows must be redesigned to match Supplier One’s unified style and interaction model, ensuring a seamless supplier experience.

Proposed Solution:

Transfer the return and dispute processes from the legacy Supplier Center to the Supplier One platform.

• Rebuild and optimize these workflows to match the style, structure, and usability standards of Supplier One.

• Streamline supplier operations by consolidating all key processes into a single, modern platform.

• Eliminate dependencies on the outdated Supplier Center system, reducing long-term maintenance costs.

• Provide training and support for suppliers to ensure a smooth transition and adoption of the new workflows.

• Monitor performance and feedback post-launch to identify opportunities for continuous improvement.

Expected Outcomes:

Full decommissioning of the legacy Supplier Center, reducing system maintenance and support costs.

• Streamlined supplier experience with all processes centralized in Supplier One.

• Consistent UI/UX across all supplier workflows, improving usability and reducing training time.

• Increased efficiency in handling returns and disputes, leading to faster resolution times.

• Higher supplier satisfaction due to a modern, cohesive platform.

• Significant cost savings for Walmart by consolidating platforms and eliminating redundancy.

• Scalable solution that supports future enhancements and supplier growth.

Conclusion:

Migrating return and dispute processes to Supplier One will streamline operations, reduce costs, and deliver a consistent user experience. This modernization will attract more suppliers, strengthen partnerships, and drive long-term business growth.